About Office Clean UK
Office Clean UK was established in January 2004
Our existing reputation and experience goes hand in hand with service, facility and management providers and with no exception “Quality” now becomes an industry standard for the services of Office & Facility Cleaning.
Being a medium sized company - and growing - we are able to provide the highest possible standards of service, tailored to our client’s needs. Through our existing experience we have adapted a management structure and procedure to not only meet the client’s needs but also to exceed those needs time after time.
We are fully insured for the services we are offering and affiliated to several professional bodies. All our services are carried out by trained staff and supported by method statements and risk assessments.
With many years experience in the industry, we can be relied upon to deliver what is promised and tackle almost any situation with confidence.
We carry out our own in-house quality control procedures but are also currently looking into Certified Quality Systems to achieve BS EN ISO 9000.
If you require any further information please do not hesitate to contact us, should you decide to become a client then we will make a commitment to provide you with the highest level of service.
Service Contract Specification
At OCUK we believe the art of developing a successful business relationship with our customers is to exercise the concept of ‘do it right the first time’.
Managing service quality involves both people and methods and in order to obtain this success from the beginning we identify our customer’s requirements and set out the required specification; this gives the guidelines that enable us to monitor the service performance levels. ‘Doing it right the first time’ is the attitude we expect from our staff. Providing them with an up-to-date contract specification enables them to understand the contract requirement, and deliver the service level required.
Contract Management
The strongest tool to achieve quality service and customer satisfaction is to develop a team of dedicated managers to carry out specific tasks relating to the execution of our policy.
At OCUK we employ an Operations Manager and a Contracts Manager whose responsibility is to carry out monthly or quarterly review meetings, to listen to our customers’ comments, and investigate the necessary action to continue to improve our service.
This key position helps us to understand our performance from our customers’ eyes and in our experiences forges the relationship between us.
Our 90% renewal of contracts must be in no small way due to our contract management.
Customer Care
Our customers experience the highest genuine Customer Care approach due to a strong culture of team spirit, which cascades down to all our members of staff. We communicate harmony between Service Provider, Customer and our staff. WE ARE PARTNERS.
Our experience proves that a policy of good business relations results in self-discipline, staff stability and delivery of our promise.
It is the responsibility of our leadership to manage our staff and train our managers to understand the individual requirements of our customers.
